common questions


If you can’t find what you are looking for, call us, we would love to hear from you and if we can’t help we probably know someone who can.

These are our contact details

We offer bookkeeping, administration, secretarial, PA and training services. Use our skills to support you and your business. We can handle all your back-office procedures, efficiently and cost effectively and be the person you can delgate to.

When you contact us, we will talk through your requirements, discuss how best we can help and whether we are able to carry out the work you need within your timeframe. Once the Terms of Engagement have been agreed, we will arrange the next steps. We can organise collection of paperwork if necessary, however, most of the work we carry out is via email or cloud-based services, negating the need for paper, which we would recommend.

Below are five good reasons to delegate your back office tasks to the Paperwork Team.


  • More time to concentrate on your business and clients
  • A flexible workforce at your fingertips without the responsibilities
  • Additional knowledge and skills without the overheads
  • Support and help when you need it.
  • To find practical solutions for business success.

We have over 50 years of combined experience and are constantly updating our skills. We are approachable, flexible and build a partnership with our clients so that we can add value to the services we provide. We will not only save you money, but also free you up to run your business or take time for yourself.

Very few clients who start using our service have detailed information about their business and the support they need. This is all part of the service we provide. We will take time to understand your needs and your business and agree a plan of action to suit you.

Yes, we can work for you or as many, or as few hours to suit your business, either on a regular, or an ad hoc basis.

Our charges reflect the actual time we spend on getting your job done and is dependant on the task we are doing for you and the frequency of the work.  To discuss the costs of your project, please call or email us for a free no obligation quotation or take a look at our pricing information which will give you an overview.

Our invoice will be sent upon completion of the work or at the end of each month for ongoing projects. Terms for payment are strictly 14 days from the date of the invoice unless otherwise agreed.   Payment should be made by bank transfer. For larger projects we may request a 50% deposit of the estimated overall charge, to be paid before the work commences.  If this is required, it will be discussed with you at the outset.

No problem, how you use the service is up to you. The service is designed to be used as much or as little as you need it. We have many clients who use the service daily, but we equally have clients who only call when they need extra support for a particular challenge.

Certainly! The majority of work undertaken is completed without the need to meet but we understand the benefits of getting to know the people you will be working with and are happy to arrange a meeting.

We work hard to complete any work we undertake within the time restraints of your requirements.

We have a “can-do” attitude to work and will work whatever hours necessary to get the job done.

Our office has everything it needs to operate however if you wish to use your own letterhead and stationery you will need to supply this.

Absolutely! We are very flexible and will endeavour to assist you on short term, urgent tasks.

Because we have the technology and are used to working virtually, we can provide all our services remotely, so can work with people or organisations throughout the UK and even worldwide.

Yes, we are more than happy to work in the client’s premises, although this is not always the most efficient use of our services.

All courier charges, postage, stationery, and telephone calls are charged at cost. We also charge a mileage charge for travel.  Clear arrangements will be made so you know exactly what costs will be incurred. Invoices will be sent out once the job is complete or at the end of each month, whichever is sooner, with a breakdown of expenditure.

Link to Privacy Policy

Link to terms and conditions

Customer care is very important to us and we recognise the importance of being available to our clients.  Kate as head of the team, can be contacted at any time via direct email  Alternatively, you can call or use our online chat facility.

We want the transition to outsourcing to progress as smoothly as possible and are happy to discuss any reservations you may have.

The Paperwork Team is fully compliant with the Data Protection Act and GDPR and all data protection regulations will be strictly adhered to. Personal data will not be disclosed to third parties.

We are happy to provide and sign a Non-disclosure Agreement, as it is important to us that you feel comfortable that your business is not shared outside of The Paperwork Team.

Businesses, people working from home, frequent travellers, families, students and anyone who wants to have more time to spend on things other than administration.


Still not sure if we can help? Not exactly sure what you need help with?

Worried that if you call you will get the sales pitch?

We are friendly and approachable and will happily take the time to talk through your thoughts and fears with a view to finding a solution which is right for you and your business. If we don’t think we can add value and there is another solution that would be more suitable for your needs, we will say.